SmartDocFinder LLC

Wednesday August 23, 2017

SmartDocFinder LLC

Chatbots and Humans Working Together! SmartBot360™, the latest product of SmarDocFinder, is a platform to create and manage AI chatbots. The platform empowers customer relationship and service representatives to increase the number of reached customers, by offloading routine interactions to the AI-powered chatbots. Chatbots and humans work together, through easy to define triaging handover protocols. The intuitive Web-based SmartBot360™ Management Dashboard™ is the control panel of the platform, which allows monitoring and analyzing ongoing sessions, starting new chatbot campaigns, and directly chatting with the customers. The company is a spinoff from UC Riverside, and has received funding from the National Science Foundation to commercialize university research. The co-Founders are Vagelis Hristidis, who is UCR Professor and expert in text analytics and data management, and Matthew Wiley, PhD, who is expert in text analysis and full-stack development. The company is located at the ExCITE incubator in Riverside, CA.

Founded: 2014

Industry: Healthcare